DermLab Privacy Statement
At DermLab, your privacy matters. We are committed to protecting your personal and health information in line with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020. This statement explains what information we collect, how we use it, how we protect it, and your rights.
What information we collect
We collect personal and health information from you, including:
Your name and contact details
Your address and location
Your National Health Index (NHI) number
Details about your health and medical history
Billing and payment information
Insurance details (if applicable)
Your interactions with our website, emails, and systems (e.g. IP address or network activity)
Why we collect your information
We collect this information to:
Identify you as our patient and provide safe, specialist dermatology care
Communicate with you about your appointments and treatment
Process billing and insurance claims on your behalf
Maintain accurate medical records as required by law
Some information is optional, but if you choose not to provide it, we may not be able to deliver complete or safe care.
Who we share your information with
We only share your information when it is necessary and permitted under New Zealand law. This may include:
Our clinical and administrative staff who are directly involved in your care
Private health insurers, for invoicing or claims on your behalf
Other health professionals, only with your consent or where required in urgent or legally-permitted situations (for example, a serious threat to health or safety)
We will never sell or share your information with third parties for marketing.
How we protect your information
We take all reasonable steps to keep your information secure, including:
Encrypted storage systems
Access restricted only to authorised staff involved in your care
Ongoing monitoring to ensure privacy and security standards are upheld
Your rights
You have the right to:
Request a copy of the personal or health information we hold about you
Ask us to correct any information you believe is inaccurate or incomplete
To make a request, please contact us:
DermLab Waikato, 16 Puutikitiki Street, Hamilton East, Hamilton, New Zealand
We will respond to your request as soon as reasonably possible and always within the timeframes required under the Privacy Act.